Getting started
How do I get started?
Start the free online eligibility quiz. It takes about ten minutes and asks about your health history, goals, and current medications. There's no charge unless a licensed provider prescribes treatment.
Do I need an existing prescription?
No. You meet a provider licensed in your state in a live video visit, and they decide whether a prescription is clinically appropriate. You don't need to bring your own.
Do I have to talk to someone, or is it all online forms?
You talk to someone. Every consultation is a live, two-way audio-video visit with a licensed provider. The questionnaire you complete beforehand gives the provider your history; it is not the basis of the decision, and it never results in a prescription on its own.
What happens if I'm not eligible?
If treatment isn't appropriate for you, you won't be prescribed it and you won't be charged. That clinical gate is the point — it's how care should work.
Sourcing & quality
Where does the medication come from?
Every treatment is compounded by a state-licensed pharmacy in the United States, filling a prescription written for you by name. We do not source from overseas or gray-market suppliers.
Are compounded medications FDA-approved?
No. Compounded medications are prepared by licensed pharmacies for an individual patient and are not FDA-approved or reviewed by the FDA for safety, effectiveness, or quality. A licensed clinician determines whether compounding is appropriate for you.
Can I trace my medication to a batch?
Yes. Prescription medication dispensed in the United States moves through a supply chain governed by the Drug Supply Chain Security Act, which requires product-tracing records, so your medication is traceable to a batch.
Treatment & care
Who reviews my care?
A provider licensed in your state, who meets you in a live video visit and determines whether a prescription is clinically appropriate. Your care team supports you through every dose change and stays reachable between refills.
How is the medication taken?
It depends on what a provider determines is appropriate. If a treatment is prescribed, your provider explains the schedule and sets any titration plan to help your body adjust.
What is titration and why does it matter?
Titration means starting at a low dose and increasing gradually under supervision. It's how these medications are intended to be started, and it's central to how we deliver care — not an afterthought.
Will I get results?
Individual results vary, and no outcome is guaranteed. These are medical treatments prescribed and supervised by a licensed provider, not a quick fix.
Do providers prescribe controlled substances?
No. Providers on the clinical platform do not prescribe controlled substances, and TEXPEPS does not dispense, administer, or distribute them.
Shipping & coverage
Which states do you serve?
Texas, and only Texas. We are not accepting patients in any other state. Specific treatments are confirmed during intake and a prescription is never guaranteed.
How is it shipped?
Treatments are shipped domestically from a U.S.-licensed pharmacy directly to your door, with appropriate handling for the medication.
How often will I receive shipments?
Most plans ship on a recurring schedule aligned to your titration and refill needs. Your care team will confirm the cadence.
Pricing & privacy
How much does it cost?
Pricing is a flat monthly amount that includes the clinician review, medication (if prescribed), and domestic shipping. There are no membership add-ons or surprise checkout fees. See our pricing page for current plans.
Is my health information private?
Yes. Your intake is transmitted from our server to a HIPAA-secured clinical platform, where evaluation and records live. We run no advertising or analytics trackers anywhere on this site, including on the intake page.
Why TEXPEPS instead of another telehealth brand?
We're built around one thing other brands gloss over: domestic, American-made sourcing you can actually verify, paired with licensed U.S. providers, transparent pricing, and care where legally available.
Still have questions?
If you couldn't find what you were looking for, our team is happy to help with general questions. For your privacy, please keep personal health information out of any message — that stays inside the secure intake.